Service Notice for Canon EOS 650D

The problem was caused by a process anomaly that occurredwithin this 16-day production period.  Itwas rectified as soon as it had been identified.

Canon Australia has not shipped any affected products intothe Australian market, and does not believe that consumers who have purchasedthrough Canon’s Authorised Resellers will be in possession of affectedproducts.

The camera is also known as the EOS REBEL T4i/EOS Kiss X6iin other markets and  Canon Australia hasno means of identifying affected products that may have entered the Australianmarket from overseas via other channels (direct import from overseas or vialocal reseller of overseas products).

Purchasers of overseas product can use the informationprovided at www.canon.com.au/Support-Services/Support-News/Service-Notices/EOS-650D-DSLR-Camera  to identify whether their camera is affected and access the support available. The company has issued anapology for any inconvenience caused by this issue.

FOOTNOTE (9/7/2012): More information on this fault has come to light over the weekend. It seems the front rubber grips on the affected cameras can turn white after a short period of time due to a chemical reaction with the rubber accelerator and other substances. High temperature and high humidity may accelerate the change. You can use the serial number to check whether your camera is affected.  If the sixth digit of the serial number is ‘1’ the camera may be affected and you should contact your local Canon support centre.  If the sixth digit of the serial number is ‘2’ or higher, your camera is not affected. Preparations are underway to provide free replacement of the rubber grips on affected cameras.